The general conditions of access to our online unlocking service determine the rights and duties of both parties. They are applicable to all purchases made through this website that the buyer either professional or consumer. These terms and conditions shall prevail over any other general or special conditions not specifically approved by our website. If you do not agree with all of the conditions below, do not use this site.
The price of the unlocking code is payable to the order, the payment will be made by Paypal. The information transmitted is encrypted by software that uses SSL and no third party can view the details of your credit card.
Delivery of the unlock code will be made at the address specified in the order, shipping times are indicative only. Your unlock code is generated between 30 minutes to 5 hours usually depending on the model (modem, mobile hotspot and gateway router). The waiting time can last up to 7 – 10 days for Huawei mobile phone, smartphone and tablet because the calculation requires a server connection. It may take longer if the server is down and in that case we will inform you.
Our unlock solution is easy, quick and permanent. Any code provided to the purchaser has a legal guarantee in case of non compliance which is very rare. The purchaser may notify us a day after receiving the unlock code. We guarantee your money and issue a full refund on the following conditions:
– If the code we provide you doesn’t work, we will give you a full refund but a video proof is required (Record a short continuous video showing your phones model number, IMEI/MSN number, you putting in the correct code and send to us). This condition is only valid for mobile phones.
– If this unlock code is not found, we will issue you a full refund.
All complaints, claims must be made from the contact form. the buyer will be refunded within 24 hours after notification. Reimbursement is not possible in certain conditions:
– Once the order has been placed it can not be cancelled.
– If you provide us with the wrong Model or MSN or IMEI or any other incorrect info.
In the online sales process, the seller is bound by an obligation of means. Our site can not be held liable for damages resulting from improper handling, as each supplied code is accompanied by a description provided by the site.